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Peakify CX

One platform for service teams

A unified system for exceptional customer experience, team and task management.

AI answers every call, text and chat. Your team runs every job, task and shift from the same place.

Start free trialSee how it works

Free for 30 days. Card required. Nothing is charged today.

A business owner at a service counter
Peakify CXExample data

Rachel Whitfield

Human handling

Missed call · 2:14 PM · text sent

AI ASSISTANTSorry we missed your call. How can we help you today?

Water heater is leaking. Can someone come today? And is this covered by the service plan?

AI ASSISTANTWe have 3:00 to 5:00 open today. Want me to book it?

Yes please

Booked today, 3:00 to 5:00 · added to the job board

AI EscalationCustomer needs specific plan details that I can't confirm.

AI ASSISTANTLet me bring in a team member who can help with this. Someone will reply here shortly.

Agent · AmaraHi Rachel, Amara here. Yes, your service plan covers this repair. See you between 3:00 and 5:00.

Customer experience.

AI answers chat, texts, WhatsApp and calls.

Booking and follow-up.

Booked, reminded and asked for a review.

Task management.

Every job moves through one pipeline.

Team management.

Schedules, live status and time tracking.

One inbox and one bill for every channel below.

Website chatText messagesWhatsApp BusinessPhone callsEmail

Set up in three steps

  1. 1

    Train the AI.

    Connect your website and upload your documents. The AI learns your hours, prices, services and policies and answers from them.

  2. 2

    Turn on the channels.

    Add the chat widget to your site, then a phone number for texts and calls whenever you are ready.

  3. 3

    Let it run.

    The AI answers, qualifies and books. Your team picks up conversations and jobs from one shared inbox and task queue, with full context.

The engine under all of it

One AI engine built the hard parts for you.

The same engine that answers your customers also does your setup. It reads your website and documents and builds your knowledge base, drafts your AI assistant's persona, opening message and rules, and tailors a proven task pipeline to your business for you to approve, so day one starts from a working system, not a blank screen. It re-checks your website every week and shows you the questions it could not answer, so it keeps up with your business as you go.

Every customer answered. Every job run. Every hour tracked.

What Peakify CX runs for you, from the first hello to the approved timesheet.

  • Inbound calls

    AI voice answers the phone when you are on a roof or under a sink.

    • Answers and qualifies every caller
    • Books while the caller is still on the line
    • Transfers when a person should take it

    With your Peakify number

  • Outbound calls

    Call customers from your business number, in the calling app you already like.

    • Your calling credentials are ready in a couple of clicks
    • Works with Groundwire, Zoiper or a similar calling app
    • Calls land on the customer's record

    With your Peakify number

  • Text messages

    A missed call becomes a text conversation your AI employee handles.

    • The AI replies to inbound texts for you
    • Missed calls get a text back automatically
    • Your team can take over any thread in one inbox

    With your Peakify number

  • Website chat

    Answers questions and captures leads on your site, day and night.

    • Installs with one line of code
    • Answers from your own documents and website
    • Hands off to a person with the full history

    Every plan

  • WhatsApp Business

    The same AI on the channel your customers already open every day.

    • Answers day and night
    • Shares one inbox and one customer memory
    • Qualifies the lead before handing off

    Every plan

  • Email

    Your support address, answered by your team from the same inbox as everything else.

    • Forward your address, emails land in your inbox
    • Replies go straight back to the sender
    • Same customer history as every other channel

    Every plan

  • Appointment booking

    Customers book a genuinely free time, on your booking page or straight through the AI.

    • Two-way Google Calendar sync
    • Reminders and a self-serve reschedule link
    • A review request when the job is done

    Every plan

  • Task management

    Every job moves through one pipeline, from new lead to done.

    • Tasks created at every stage
    • Your team claims work from a shared queue
    • Payment requests sit beside the job

    Every plan, more on Pro

  • Team management

    Know who is working, and on what, without asking.

    • Staff schedules and live work status
    • Time tracked against real jobs
    • Approve timesheets in one place

    Pro and up

Coming soon

Each one switches on as soon as it is ready.

  • Instagram

    Direct messages to your business profile land in your inbox.

    Needs Meta approval

  • Facebook Messenger

    Messages people send your Page, answered beside everything else.

    Needs Meta approval

  • WhatsApp Calling

    Voice calls over WhatsApp, in the same phone system.

    On the roadmap

  • Note taking

    Our Chrome extension takes the notes in your Google Meet calls.

    Needs Chrome Web Store approval

One memory across every channel. The AI remembers the customer whether the conversation started in chat, a text or a call.

Plans start at $99 a month.

Starter is $99 a month for 1,000 monthly active contacts. Time tracking and team management start on Pro. Set it all up free for 30 days, then pay when you go live.

See every plan

Questions people ask first

Will the AI sound like a robot?

It answers from a knowledge base built from your own website and documents, so it talks about your hours, prices, services and policies. You set the rules and scope, and you can turn it off for any conversation.

What happens when it cannot answer?

It hands the conversation to a person on your team with the full history attached. Your team picks up in the shared inbox. The AI answers. Your people stay in charge.

Is my customer data safe?

Your data stays in your account and is not shared. Every plan includes two-factor sign-in, an audit log and data export, and payment runs through Stripe.

What happens at the end of the 30 days?

Your plan starts and the card you signed up with is charged the plan price. If the charge fails, or you cancel first, you do not lose your account. You keep it as a free plan: the chat widget stays live, your team can reply without limit, and the AI answers your first 50 conversations, a one-time allowance, not a monthly one. Nothing you built goes away, and you can go live any time.

Run it so nothing falls through the cracks.

Set up the AI, add the chat widget and invite your team during your trial.

Start free trial

Free for 30 days. Card required. Nothing is charged today.